Dear Clients

To avoid any misunderstandings and wasting time it is highly recommended to spend 5 minutes and see our useful videos. We are 100% sure that you will find your answers there.

Also It is so appreciated if you follow some primary principles listed below, so please...

• Send your pictures by choosing service Via our Services & Upload Page and upload via Hightail or Wetransfer (long description may cause misunderstandings).
• Please send only 3 pictures for free test or quotation.
• For shadow and retouch services send us a simple sketch or sample (long description may cause misunderstandings).
• If you are a new customer provide us your full contact information.
• If you download the pictures you are eligible to pay.
• Do not repair any files receiving from us by yourself this is our job to repair them, delivered files will appear on your invoice anyway.
• Invoices will be sent to you automatically through your provided email at the end of each month and You can choose to pay by TransferWise or Wire Transfer to our Bank Account (You will find our bank details in your invoice).
• Got your files back from us and can't see extraction/clipping path? look at this video.
• For Fashion Layer Mask background change problems, please see this video.
• We protect our payments using international debt collection company CCI Credit Management Ltd, so please pay us within 30 days.

Following these basic procedures causes improvement of production process in order to provide you.
Faster delivery time along highest quality as expected.

Thanks
Asian Retoucher Team